Refund policy

A & E Beauty Supplies · Last updated: August 2026

Overview

A & E Beauty Supplies proudly serves licensed beauty professionals. Eligible returns are resolved through exchange, as described below. Exchanges may be requested within 30 days of the purchase date. For any questions, please contact karen@aebeautysupplies.com.

Where an exchange is possible, for example, a different size, colour, or variant,  we will gladly process one within 30 days of purchase. If the replacement item is of lesser value than your original purchase, the difference will be issued as store credit. Cash or card refunds will not be provided for any price difference.

Certain items may be exempt from exchange. Please contact us prior to initiating an exchange to confirm eligibility.

At this time, store credit applied directly to your account is not offered. In certain circumstances, we may instead provide store credit in the form of a unique, single-use discount code. This code cannot be converted to cash, does not expire unless otherwise stated, and cannot be applied retroactively to previous orders.

To be eligible for an exchange, items must be:

• Returned within 30 days of the original purchase date
• Unused and in their original, unopened packaging
• Accompanied by a valid proof of purchase

Where an exchange is not possible or not desired, these same conditions apply if store credit is offered at our discretion, as described above.

For health and hygiene reasons, we are unable to accept returns or exchanges on any beauty supplies that have been used or opened. Sterile items including filaments, hypodermic needles, gauze, and similar products are strictly non-returnable and non-exchangeable. All clearance items are final sale.

If you receive an item that is defective or damaged, please contact karen@aebeautysupplies.com within 24 hours of receipt. We will arrange a replacement at no additional cost, including shipping.

Customers are responsible for all shipping costs associated with an exchange, including the return of the original item(s) and the reshipping of the replacement item(s). The only exception is defective or damaged items, where we cover shipping in full.

Order cancellations & restocking fees

Once an order is placed, payment is processed immediately and cannot be reversed without a fee. Orders may be cancelled at any point before they have shipped. Once an order has shipped, it can no longer be cancelled.

Cancelled orders are refunded to your original payment method, minus a restocking fee. Refunds typically take 5-10 business days to appear in your account, depending on your bank or card issuer.

The restocking fee depends on how far your order had progressed at the time of cancellation:

• 5% — if cancelled before your order has entered processing.
• 10% — if cancelled after your order has entered processing.

This fee covers non-refundable credit card processing charges, handling, and logistical costs incurred up to the point of cancellation.

Orders cancelled due to any of the following are also subject to this restocking fee, based on the same tiers above:

• Certification not provided: Restricted electrolysis products (including electrolysis equipment, needles, probes, and related treatment supplies) require valid electrologist certification. If certification cannot be provided upon request, the order will be cancelled and refunded minus the applicable restocking fee.
• International orders: A&E Beauty Supplies products are only available within Canada. We do not ship internationally, and we cannot make exceptions for this, even when a valid certification has been submitted and the "I understand that A&E products are only available within Canada" acknowledgment has been checked at submission. If an order is placed with an international shipping address, it will be cancelled and refunded minus the applicable restocking fee.

We appreciate your understanding, as this policy allows us to continue providing efficient and exceptional service.

A&E Beauty Supplies exclusively serves licensed and certified beauty professionals located within Canada.

Certain products, including electrolysis equipment, needles, probes, and other supplies directly related to the performance of electrolysis treatments, may only be sold to certified electrologists. Professionals with other valid beauty industry certifications may still purchase applicable products within their scope of practice, including skincare, spa, and related professional beauty supplies.

By submitting a certification, you confirm that you are located within Canada and acknowledge that A&E products are only available for shipment within Canada. This acknowledgment does not override our shipping restriction; it confirms your understanding of it.

If an order for restricted electrolysis products is placed without valid electrology certification, and certification cannot be provided upon request, the order will be cancelled. A refund will be issued minus a restocking fee to cover non-refundable processing, handling, and logistical costs.

If an order is placed with a shipping address outside of Canada, regardless of certification status, the order will be cancelled and refunded minus a restocking fee, as A&E does not ship internationally.

Questions?

We strive to make every exchange as hassle-free as possible. If you have any questions or need assistance, please reach out to karen@aebeautysupplies.com — we're here to help.